Responsibilities:
• Provide support for all corporate and enclave firewalls, application delivery controllers, RADIUS, RSA.
• Develop and implement firewall changes for supported networks.
• Evaluate requested changes for possible Cyber-Security Threats.
• Provide 3rd level support to troubleshoot networking issues.
• Interact with support-customers to resolve issues and provide solutions as required.
• Provide off-hour support as operational needs dictate. The candidate must be available for rotating weekly on-call shifts (24 hour on-call support) with other members in the group.
• Lead and/or manage projects of various priorities in a fast-paced environment.
• Provide Design Consultation for projects for firewall necessity and configuration.
• Develop and execute disaster recovery and test plans for all supported devices.
• Prepare support documentation for the for 1st and 2nd level support groups.
• Document and/or revise administration procedures for security, configuration, operation, and administration of devices.
Skills & Requirements:
• Information Security seeks a highly-dedicated professional who is committed to exemplary customer service.
• A Bachelor’s Degree in Computer Science or related field with at least 3-5 years’ work experience in an enterprise IT environment.
• The candidate must possess excellent project management, technical writing and oral communication skills.
• This individual must demonstrate the ability to exercise independent judgment, manage complex projects, represent the organization in dealings with customers and vendors, and render sound business decisions.
• Strong organizational skills and attention to detail are required.
• The candidate must possess excellent technical skills, particularly regarding Network Diagnostics, Firewall operations and deployments (Cisco and/or Fortinet mandatory).
• The candidate must have extensive experience with firewall administration, upgrades, backups, configuration, and diagnostics. Including but not limited to configuration and diagnostics of the following is required:
The following are not required for this position but would be considered as a valuable asset in a potential candidate:
• Centralized Management tools (Cisco Systems Manager, FortiManager)
• AAA systems (RSA, Radius)
• NGFW Threat Management Tools (ex. web-filtering, application filtering)
• Cloud systems integration (ex.
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