Job Description

Job Description
Job Description
Job Title: Receptionist / Service Writer (Training Provided) Location: Fitchburg/Leominster Employment Type: Full-Time
Compensation: Starting @18 with no restriction to overtime if applicable.
A&P Auto is a busy, customer-focused auto repair facility specializing in “general repair, diagnostics, and maintenance for domestic & import vehicles We pride ourselves on honest service, quick turnaround, and a friendly team environment.
Position Overview We are seeking an organized, personable Receptionist / Service Writer to be the face of our shop. You’ll greet customers, answer phones, schedule appointments, write up repair orders, and assist technicians with parts look-ups and updates.
No prior service-writer experience required—we will train the right candidate. Previous auto-shop or service-advisor experience is a strong advantage and may qualify for higher starting pay.
Key Responsibilities
Welcome customers, answer multi-line phones, and manage appointment calendar
Write clear, accurate repair orders (ROs) and explain estimates to customers
Track job progress, relay updates, and present final invoices
Process payments (cash, card, financing) and handle basic bookkeeping
Coordinate with technicians on parts, diagnostics, and timelines
Maintain a clean, professional front counter and waiting area
Qualifications
Excellent communication & people skills—must enjoy helping customers
Basic computer proficiency (Google Workspace/MS Office, POS systems)
Reliable, punctual, and able to multitask in a fast-paced environment
High school diploma or equivalent
Valid driver’s license and clean driving record
Preferred (but not required): 1+ years in automotive service writing, parts counter, or dealership advisor role
What We Offer
Paid on-the-job training for service writing
Competitive hourly pay with performance bonuses
Employee discounts on parts/labor
Stable Monday–Friday schedule with rotating Saturdays
How to Apply Email resume and brief cover note to apauto@yahoo.com with subject line “Receptionist / Service Writer Application” . No phone calls please.

Job Tags

Hourly pay, Full time, Monday to Friday

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Receptionist/Service Writer Job at A&P Auto Corp, Leominster, MA